Client Projects
We’ve completed hundreds of projects in all aspects of the payments industry for our retailer, financial institution, and network clients. Here’s a sampling of completed projects.
Payment Strategies
Revenue and expense management, portfolio optimization, and product development are all part of a comprehensive payments strategy. We can set a course for effective payments management throughout the organization.
Evaluating Vendors...
...requires comparing apples to oranges, especially when it comes to pricing. No two are alike, but there is a best fit for you. Let us help you sort it out.
Project Management
From card swipe to settlement, we manage projects in every step of the transaction cycle.
ATM, Debit, and Credit Card Management
- ATM, debit, and credit card profitability analysis projects. Recommendations from these projects included network membership changes, product pricing strategies, and expense management controls.
- RFP and vendor evaluation projects for networks, ATM ISO’s, and financial institutions for the selection of hardware, software, and transaction processing partners.
- RFP and vendor evaluation projects to evaluate options for network affiliations including detailed income and expense analysis.
- In-house versus outsource analysis for ATM driving functions.
- In-house versus outsource analysis for credit card processing functions.
- Debit and credit loyalty program RFP and vendor evaluation projects.
- Best practice reviews for the ATM, debit, and credit card programs, identifying opportunities to reduce risk, reduce processing costs, and increase operational efficiencies.
- Contract and billing review projects. These projects compare existing contract rates and terms to the current market rates and terms. Billing review projects identify billing errors and validate billing rate alignment to existing contracts.
- Provide ad hoc support to assist with troubleshooting transaction processing issues and error resolution.
Process Re-enginerring
- Redesigned settlement and reconciliation processes for credit union clients, eliminating manual calculations and increasing staff efficiency. Implemented new procedures and provided in-depth training including troubleshooting network and host system transaction processing problems and out of balance conditions.
- Redesigned and streamlined ATM balancing procedures for ATM cash, image check, and bulk note cash deposits
Project Managment
- Payment systems process improvement, including the comprehensive review of settlement and reconciliation functions, adjustment and chargeback processing, payment systems accounting, and other back office operations.
- Assessment and Evaluation of Payment Systems, including the alignment of strategic goals with payment system solutions that optimize operational processes, leverage technology, and minimize costs.
- Settlement and Reconciliation, including resolving out-of-balance conditions, streamlining reconciliation procedures, and training on this critical EFT function.
- ATM Operations, including all aspects of ATM operations from vendor management, ATM cash management, deposit processing, and advanced ATM functionality.
- Completed terminal driving conversions from in-house to outsourced processor. Developed new settlement, reconciliation, and GL balancing procedures. Managed certification testing, internal training, and hardware conversion processes.
White Papers, Education, and Subject matter Expertise
- Developed specialized ATM related curriculum and provided instruction for major credit union network educational program.
- Authored white papers commissioned by a national EFT Network and transaction processing provider. Titles included: “The Changing Debit Landscape” and “Managing ATM Capital Investments: Strategies for Credit Unions”
- Authored several payment industry articles for various trade publications.
- Completed speaking engagements at various conferences and industry trade groups.
- Served as an expert witness and consultant in a successful multi-million dollar payments related lawsuit.